Returns & Refund Policy

1. Natural Perishable Goods Policy

Ghee is a natural, perishable food product. For hygiene and safety reasons, we do not accept returns or exchange requests on opened jars or products that have been unsealed.

2. Damages and Transit Issues

If your glass jar arrives broken, leaking, or damaged during transit, please contact us immediately. We will arrange a free replacement jar. To qualify for a transit damage replacement, please submit:

• A clear photo of the damaged jar showing the seal and leak.
• Your Order ID reference number.
• Reports must be submitted within 48 hours of delivery arrival.

3. Order Cancellations

You can request to cancel your order within 2 hours of checkout submission, provided it has not been processed or dispatched by our logistics team. Once an order is marked as `Shipped` in our system, cancellations can no longer be processed.

4. Processing Refunds

For approved returns or cancellations, refunds are processed back to your original payment method (Razorpay cards/UPI) within 5-7 business days of approval. For COD orders, refund options will be coordinated directly via bank transfer or store credit.