Delivery Timeframe Policy

1. Overview

At Gheeify, we are committed to delivering your order in a timely and reliable manner. This Delivery Timeframe Policy sets clear expectations for all customers regarding how long it takes from the moment you place your order to the moment it arrives at your door.

All timeframes mentioned in this policy are estimates and may vary depending on your location, the carrier, and other external factors.

2. Order Processing Time

Once your payment is confirmed, your order enters our processing queue. Processing includes quality inspection, packaging, and handover to our logistics partner.

• Orders placed on business days before 2:00 PM IST are typically processed the same day.
• Orders placed after 2:00 PM IST or on weekends and public holidays will be processed on the next business day.
• Processing generally takes 1 – 2 business days.

3. Standard Delivery Window

After processing, your order is handed over to our registered courier or logistics partner. The standard delivery window is 7 to 14 business days from the date of dispatch.

Delivery timelines begin from the date of dispatch, not the date of order placement. You will receive a dispatch confirmation email with your tracking number when your package is shipped.

4. Remote & Rural Areas

Deliveries to remote, rural, or difficult-to-access areas may take additional time beyond the standard 7–14 business day window. In such cases, delivery may take up to 18–21 business days.

We recommend checking your pincode serviceability at checkout. If your area is not serviceable by our primary courier, we will arrange an alternate delivery method and notify you via email.

5. Possible Delays

While we make every effort to meet our stated delivery windows, the following factors may cause delays beyond our control:

• Natural disasters, severe weather conditions, or calamities
• National holidays, government-imposed restrictions, or bandhs
• Courier partner delays or strikes
• Incorrect or incomplete shipping address provided by the customer
• High-demand periods such as festivals or sale events

Gheeify shall not be held liable for delays caused by any of the above circumstances. We will, however, keep you informed of significant delays via email or SMS.

6. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing:

• Your unique tracking number
• The name of the courier partner
• A direct link to the courier's tracking portal

You can also track your order anytime from the Track My Order page on our website.

7. Failed Deliveries

If a delivery attempt is unsuccessful (e.g., recipient not available, wrong address, or access issues), our courier partner will typically attempt re-delivery up to 2 additional times. After failed attempts, the package may be returned to our warehouse.

In the event of a returned shipment due to customer unavailability or incorrect address, re-shipping fees may apply. Please refer to our Return Policy for further details.

8. Contact Us

If your order has not arrived within the stated delivery window or if you have any questions about your shipment, please get in touch with our support team:

• Email: support@gheeify.com
• Contact Page: gheeify.com/contact

Our support team is available Monday to Saturday, 10:00 AM – 6:00 PM IST, and will respond within 1 business day.