Customer Service

Return Policy

Last Updated: August 2026. Review our guidelines for returning items or requesting exchanges for your purchases.

1. Return Window

We offer return, exchange, or refund requests within the first 1 day of delivery of your purchase.

If 1 day has passed since your delivery was completed, we regret that we cannot offer you a return, exchange, or refund of any kind.

2. Return Eligibility

To be eligible for a return, the purchased item must satisfy the following conditions:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging (including all protective seals intact).
Items purchased on sale may not be eligible for a return or exchange. Only regular-priced items are eligible unless they arrive defective or damaged.

3. Exempted Categories

Certain categories of products or items are exempted from returns or refunds. Such categories will be identified to you at the time of purchase on the product detail page. Perishable products, food preparations, or opened jars cannot be returned under any circumstances due to health and safety regulations.

4. Return Inspection & Verification

Once your returned product is received at our verification facility, we will inspect the item and send you an email to notify you that we have received it.

Verification Outcomes:

Used Product: If the product has been opened or used, returns will not be accepted. Neither the order nor a refund will be provided. If you wish to reclaim the item, you must pay the delivery charges separately to have the item shipped back to you.
Unused Product: If the product is verified to be completely unused and in its original sealed condition, the delivery charges incurred to ship the item to you originally will be deducted, and the remaining amount will be refunded.

Refunds will be completed within 14 days of verification. In the event of banking or external payment gateway issues, it may take up to 21 days.

5. Product Exchanges