Customer Service

Refund and Cancellation Policy

Last Updated: August 2026. This policy outlines how you can cancel an order or seek a refund for products purchased through the Platform.

1. Order Cancellation

Cancellations will only be considered if the request is made within 1 day of placing the order.

However, cancellation requests may not be entertained if the orders have been communicated to the sellers/merchants listed on the Platform and they have initiated the process of shipping them, or if the product is out for delivery. In such an event, you may choose to reject the product at your doorstep.

Please note that Gheeify does not accept cancellation requests for perishable items like flowers, eatables, etc. Since ghee is an eatable and food product, order cancellations are restricted after processing. However, a refund or replacement can be made if the user establishes that the quality of the product delivered is not good.

2. Damaged or Defective Items

In case of receipt of damaged or defective items, please report it immediately to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end.

This must be reported within 1 day of receipt of products.

If you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our customer service within 1 day of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.

3. Returns & Refunds

Returns and refund requests can be made within 1 day of delivery.

Unused Condition Required: The item must not be opened or used; returns will not be accepted if the product has been used. Upon receipt of the returned item, we will verify its condition at our facility.

If the product has been used: Neither the order nor a refund will be provided. If you wish to reclaim the item, you will have to pay the delivery charges separately to have it shipped back to you.
If the product is unused: The delivery charges incurred to ship it to you originally will be deducted, and the remaining amount will be refunded.

Approved refunds will be processed and completed within 14 days of verification. However, in the event of banking, gateway processing, or other unforeseen issues, it may take up to 21 days for the funds to reflect in your account.

4. Product Warranty

In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue directly to them. We do not provide additional merchant warranties on third-party branded products.

5. Customer Service Contact

For any queries regarding cancellations, returns, or refunds, please reach out to our team using the contact information below:

Entity Name: Gheeify

Registered Address: Gheeify Store, Nimba Ka Bass , Didwana Kuchaman, Rajasthan - 341506

Support Email: support@gheeify.com