Customer Service
Shipping Policy
Last Updated: August 2026. This policy outlines our terms and expectations regarding the packing, shipment, and delivery of products.
1. Courier & Carriers
The orders for the user are shipped through registered domestic courier companies and/or speed post only. We partner with reputable national logistics carriers to ensure your package is handled with care and delivered efficiently.
2. Product Packaging
All products are packaged securely using standard industry shipping materials designed to prevent transit damage. We ensure that every shipment undergoes careful packing checks before being dispatched to the carrier.
3. Shipping Timelines
Orders are shipped within 7 days from the date of the order and/or payment, or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms.
4. Delivery Liability
The Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. However, in the event of major delays, our support team will coordinate with the carrier to track and expedite your package.
5. Delivery Address
Delivery of all orders will be made to the delivery address provided by the buyer at the time of purchase. Please ensure your shipping details, phone number, and pincode are accurate to prevent delivery failure or carrier return.
6. Delivery Confirmation
Delivery of our services will be confirmed on your email ID as specified at the time of registration. You will receive an automated notification containing tracking details once the carrier accepts the consignment.
7. Shipping Costs
If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case may be), the same is not refundable.
In the event of an approved return of an unused item, the delivery charges incurred to ship the item to you originally will be deducted from your total refund amount, as detailed in our Refund and Cancellation Policy.
